Returns & Refunds Policy

Oops! Don't stress

If we’ve made a manufacturing error, we’ll gladly replace your items, provided you notify us within a 7 days of delivery.

We encourage you to familiarise yourself with our terms and conditions to ensure a smooth and transparent experience. This will help you understand what to expect from us, as well as your responsibilities when placing an order.

Our goal is to deliver high-quality products and excellent service every time, and clear communication helps us achieve that together.

Eligibility for Returns or Reprints

What Does Not Qualify for Return

If you, the customer, provide the design file and there are mistakes in it (for example spelling, colours, layout, etc.), Print The Beat is not responsible for those mistakes, even if you have approved the mock-up before printing.Colour variations due to screen‑to‑print differences or fabric dye lots.
Garments ordered in correct size/colour/print as confirmed in your order.
Damage due to washing, ironing, wear & tear, or misuse after delivery.

Proofs & Approval

How to Report an Issue

Shipping Charges

Replacements & Refunds

Order Cancellations & Modifications

Samples & Pre Orders (Optional)

Quick Reference Guide

📋 Scenario	🛠 Resolution
❌ Misprint, defect, or damage (reported within 7 days)	🔁 Replacement or 💰 refund
✏️ Customer-approved design error or colour/size issue	🚫 Not eligible for return
🤔 Change of mind, size or colour selection	🚫 Not eligible; cancellation only before printing window
⏱ Order cancelled within 30 minutes	✅ Cancellation allowed (possible fee may apply)

Why We Have This Policy

Because each garment is custom printed just for you, items cannot be resold, and production begins immediately post approval. This reflects standard industry practice for DTF/apparel print on demand companies.